Coronavirus measures

The City of Brussels has taken several decisions in order to best respect the measures of the federal government in the fight against the coronavirus (Covid-19). More info: coronavirus measures by the City of Brussels.

 

Coronavirus measures at the Population and Civil Registry counters

The Demography Department (Population and Civil Registry) of the City of Brussels has taken several decisions in order to best respect the measures of the federal government in the fight against the coronavirus (Covid-19).

Only go to the Administrative Centre or the liaison offices of the City of Brussels if it is really necessary. This is to best respect the measures of the federal government, in the context of the Covid-19 pandemic.

Due to the influx of citizens in recent days despite the health regulations in force, the administrative services will now receive only by appointment and only in certain cases determined below.

  • Appointments: non-urgent appointments with the city services will be postponed. The e-desk and My file remain available to request a lot of certificates and documents.
  • Information: for simple questions please contact us on 02 279 22 11 or by e-mail (all addresses can be found on our website).

  • The Haren, North-East and Louise liaison offices are closed
  • The Laeken and Neder-Over-Heembeek liaison offices remain open for the collection of identity documents (ID card, passport and driving license) from Monday to Wednesday

Citizens will only be received with an appointment. Only the collection of ID and residence cards, passports and driving licences takes place without an appointment, now only from Monday to Wednesday (the counters are therefore closed on Thursday and Friday).

The other operations are considered non-urgent. However, the services remain at your disposal to respond to all your requests by e-mail:

Passport and driving licence applications are temporarily suspended. If you have an emergency, you can send an e-mail:

More info:

  • 02 279 32 60

Applications for certificates (nationality, family composition, place of residence, place of residence with address history,...) must be submitted:

More info:

Change of address requests must be made:

More info:

Citizens will only be received with an appointment.

European and non-European citizens have to apply for their registration with the City of Brussels electronically.

European citizens and equals (nationals of Switzerland, Iceland, Liechtenstein, Norway and family members of non-Belgian European citizens):

  • europa@brucity.be (attach, copy of national identity card or passport and any document justifying the stay)

Non-European citizens:

Any application for an extension of a residence permit can also be made via this address (with all relevant documents).

The residence permit is only ordered by appointment, after examining the file and if filled in completely.

Requests for information can continue to be sent to the address:

Residence permits

The application for a residence permit is made by appointment only, after examining the file and provided that it has been filled in completely.

Any request for an extension of a residence permit can be submitted via the address HUE-NEU@brucity.be (including all relevant documents).

However, the FPS Foreign Affairs advises against traveling abroad, therefore the issue or extension of a residence permit can be postponed. In that case, a provisional document (Annex 15/49) will be issued.

Commitment that charge will be taken

The legalization of the commitment that charge will be taken (annex 3bis) is suspended (an application for a C visa is no longer possible from abroad). It is preferable that the guarantor returns to the municipality when the situation has normalized.

Marriages are now celebrated in a limited circle, until further notice (only parents + witnesses and no one else).

Appointments are limited to weddings scheduled in March, April, May. All other appointments will be postponed.

The Marriage Service is available by phone from 8:30 am till noon and from 1 pm to 3:30 pm for any additional questions, cancellation or postponement of the marriage.

The Extracts-Traffic service is accessible by appointment for urgent operations:

  • Part-time unemployed: simplified procedure by the ONEM (RVA), it is no longer necessary to go to the municipal administration until further notice
  • Pension application
  • Certain operations in the pedestrian zone

To make an appointment, please contact the service on 02 279 62 20, or 02 279 32 70 for the pedestrian zone.

To avoid as many direct contacts as possible, you can request the following documents online at any time:

To avoid as many direct contacts as possible, you can request parking permits online (electronic document - for a fee):

The Change of Civil Status Service can be reached by telephone and e-mail for the following steps:

  • Change of first name
  • Change of gender

The service is available:

The Change of Civil Status Service can be reached by telephone and e-mail for the following steps:

  • Updating the national register after a foreign decision
  • Belgian statements
  • Foreign transfers

The service is available:

The Belgian Nationality Service is closed but available via mail and telephone.

Appointments at the counters for birth declarations are limited. The service does its utmost to make it possible for the citizens to register the birth of a child within the statutory period of 15 days.

All appointments for recognition are postponed.

You can only make an appointment by telephone (reception by telephone: Monday to Friday from 9 am to 12:30 pm and from 2:30 pm to 4pm) or by email at the following address: naissances-geboorten@brucity.be. It is no longer possible to make an appointment online. The service only receives citizens by appointment.

If in doubt or for more information, please contact the Births Service without moving.

The Deaths Service is closed, but available by e-mail and telephone (02 279 34 20). Please do not send documents to another service, they will not be forwarded. It is imperative to scan the documents and send them to the address deces@brucity.be, where they will be processed within the usual period.

Created on 20/03/2020 (modified on 31/03/2020)

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Coronavirus measures at the Population and Civil Registry counters