Be courteous at the counter!
The City of Brussels is there for the citizens and does its best to welcome them in the best conditions and to answer their questions. A poster campaign at the Administrative Centre actually thanks citizens for their patience and courtesy at the counters!
The posters (PDF, 448.09 KB) (in French and Dutch) remind citizens of these basic rules of politeness in the Administrative Centre. Any form of violence at the counter, including verbal violence, is punishable. Access to the counter is denied to any person who uses physical or verbal abuse. This person can also be punished with an administrative fine and/or legal prosecution.