Coronavirus measures

The City of Brussels has taken several decisions in order to best respect the measures of the federal government in the fight against the coronavirus (Covid-19). More info: coronavirus measures by the City of Brussels.

 

Coronavirus measures at the Population and Civil Registry counters

The Demography Department (Population and Civil Registry) of the City of Brussels has taken several decisions in order to best respect the measures of the federal government in the fight against the coronavirus (Covid-19).

The counters at the Administrative Centre are open from Monday to Thursday (closing at 3 pm). From 8 June: closing at 3:30 pm and resuming the opening on Thursday evening until 6:30 pm. The reception will continue as much as possible by appointment. On Friday, the services operate with closed counters (the e-desk remains available).

All citizens are asked to:

  • come alone (unless the presence of another person is necessary)
  • wear a face mask during their visit
  • disinfect their hands at the entrance of the building

Citizens must respect the safety distances thanks to a marking on the ground indicating the place where they must stand.

  • Online services: the e-desk and My file remain available to request a lot of certificates and documents.
  • Information: for simple questions please contact us on 02 279 22 11 or by e-mail (all addresses can be found on our website).

  • The Haren and North-East liaison offices are closed
  • The Louise, Laeken and Neder-Over-Heembeek liaison offices are open from Monday to Thursday (closure at 3 pm):
    • by appointment for all requests for documents (an online appointment can again be made at the liaison offices for demanding ID cards, passports and driving licences)
    • without appointment for the collection of identity documents (ID card, passport and driving licence)

Citizens will only be received with an appointment. Only the collection of ID and residence cards, passports and driving licences takes place without an appointment, now only from Monday to Thursday (closure at 3 pm).

Passport applications are temporarily suspended. If you have an emergency, you can send an e-mail:

More info:

  • 02 279 35 40 (ID cards)
  • 02 279 35 80 (driving licences)

The counters are open from Monday to Thursday (no permanence on Thursday evenings).

Applications for certificates (nationality, family composition, place of residence, place of residence with address history,...) can also be submitted:

More info:

The counters are open from Monday to Thursday (no permanence on Thursday evenings).

Change of address requests can also be made:

People who do not have internet or need help can also request a change of address by post: Demography - Population Service, Boulevard Anspach 6 - 1000 Brussels.

More info:

Citizens will only be received with an appointment.

European and non-European citizens have to apply for their registration with the City of Brussels electronically.

European citizens and equals (nationals of Switzerland, Iceland, Liechtenstein, Norway and family members of non-Belgian European citizens):

  • europa@brucity.be (attach, copy of national identity card or passport and any document justifying the stay)

Non-European citizens:

Any application for an extension of a residence permit can also be made via this address (with all relevant documents).

The residence permit is only ordered by appointment, after examining the file and if filled in completely.

Requests for information can continue to be sent to the address:

Residence permits

The application for a residence permit is made by appointment only, after examining the file and provided that it has been filled in completely.

Any request for an extension of a residence permit can be submitted via the address HUE-NEU@brucity.be (including all relevant documents).

However, the FPS Foreign Affairs advises against traveling abroad, therefore the issue or extension of a residence permit can be postponed. In that case, a provisional document (Annex 15/49) will be issued.

It is possible to collect residence cards without an appointment, from Monday to Thursday (closure at 3 pm).

Commitment that charge will be taken

The legalization of the commitment that charge will be taken (annex 3bis) is suspended (an application for a C visa is no longer possible from abroad). It is preferable that the guarantor returns to the municipality when the situation has normalized.

Civil marriages may take place in the presence of up to 30 invitees, including the spouses. The ceremony takes place without music and with respect for the rule of 1.5 meters.

The offices of the Marriage and Legal Cohabitation Service are only accessible by appointment. It is also possible that your file can be handled remotely.

Make an appointment online or contact the service.

The Marriage Service remains available by telephone from 8:30 am to noon and from 1 pm to 3:30 pm for questions, cancellation or postponement of the marriage.

More info:

The counters are open from Monday to Thursday (no permanence on Thursday evenings), by appointment only.

The Extracts-Traffic service is accessible by appointment for urgent operations:

  • Part-time unemployed: simplified procedure by the ONEM (RVA), it is no longer necessary to go to the municipal administration until further notice
  • Pension application
  • Certain operations in the pedestrian zone

To make an appointment, please contact the service on 02 279 62 20, or 02 279 32 70 for the pedestrian zone.

To avoid as many direct contacts as possible, you can request the following documents online at any time:

To avoid as many direct contacts as possible, you can request parking permits online (electronic document - for a fee):

Professional parking cards are available monthly. The rates for monthly professional cards are adjusted to the annual price of the cards.

The counters of the Change of Civil Status Service are open from Monday to Thursday, by appointment only. Call the service or send an e-mail before making an appointment. If the situation does not allow it, this prevents you from getting to the counter unnecessarily.

The service is available:

The counters of the Change of Civil Status Service (updating the national register after a foreign decision, Belgian statements, foreign transfers) are open from Monday to Thursday, by appointment only. Call the service or send an e-mail before making an appointment. If the situation does not allow it, this prevents you from getting to the counter unnecessarily.

The service is available:

The counters of the Belgian Nationality Service are accessible by appointment from Monday to Thursday for submitting a complete file after checking and confirming by e-mail. All information or control of a file is done by mail:

You can only make an appointment (for birth declarations and recognitions) by telephone (reception by telephone: Monday to Friday from 9 am to 12:30 pm and from 2:30 pm to 4pm) or by email at the following address: naissances-geboorten@brucity.be.

It is no longer possible to make an appointment online. The service only receives citizens by appointment.

If in doubt or for more information, please contact the Births Service without moving.

The Deaths Service is closed, but available by e-mail and telephone (02 279 34 20). Please do not send documents to another service, they will not be forwarded. It is imperative to scan the documents and send them to the address deces@brucity.be, where they will be processed within the usual period.

The funeral ceremonies take place only in the presence of up to 30 people, with a distance of 1.5 meters between each person being maintained and with no possibility of exposure of the body.

Created on 20/03/2020 (modified on 29/05/2020)

SEE ALSO