This website belongs to the City of Brussels.
This document relates solely to the website corresponding to the following domain name:
hereinafter referred to as “this site”.
2. Legal notices
|Position||Mayor of The City of Brussels.|
|Telephone||+32 2 279 47 40|
This site and its contents are subject to Belgian and international intellectual property law. Unless otherwise specified, the holder of the related rights is the owner or manager of this site.
3. Terms and conditions of use
Use of this site is subject to the acceptance of these terms and conditions of use.
These are available via a link that can be accessed when the site opens and from its footer. If they continue to visit the site, visitors are deemed to have read and accepted these terms and conditions.
Certain parts, features or services of this site may be subject to the acceptance of specific terms and conditions of use which supplement or derogate from the general terms and conditions. In such cases, visitors are informed of these specific terms and conditions before accessing these parts or using these features or services.
The logo and the “BXL” trademark are registered by the City of Brussels. Reproduction of the logo and any representation, reproduction and/or use of the trademark is strictly forbidden.
Iconographic and photographic representations are protected by copyright and, therefore, may not be reproduced without the prior authorisation of the responsible publisher.
Users undertake to use the contents of this site in a strictly private context. Use for commercial and advertising purposes is strictly prohibited.
Any person appearing in an image displayed on this site who has not agreed to this image being taken or used within the framework of this site may submit a request for it to be removed, invoking image rights or the right to privacy.
The request must be submitted to the owner of this site and will be treated in accordance with the law invoked. The owner of this site reserves the right to blur the face and any other element that might allow the identification of the person, rather than removing the image.
The owner and manager of this site shall make every effort to ensure that the content of this site is as relevant, accurate and up-to-date as possible and that no damage can be caused to visitors as a result of visiting and using this site.
Suggestions for improvements can be submitted to the manager of this site. Likewise, any risk of damage can be reported to the manager.
The host of this site shall do its utmost to ensure that it can be consulted and used at all times. The host shall notify users of any interruptions for scheduled maintenance in advance. Other types of interruptions, for whatever cause, cannot be ruled out.
The owner of this site reserves the right to suspend or terminate it for any reason whatsoever.
3.3.3. Links to other sites
This site has links to other websites with other domain names which are the responsibility of their respective owners. Visitors to these sites are invited to read the legal notices and associated terms and conditions of use.
Any link to another website that is not operational or that leads to content that is inappropriate or which might cause harm to the visitor may be reported to the manager of this site.
3.3.4. Compensation for damage
Every effort shall be made to ensure that visits to and the use of this site does not cause any harm of any kind to visitors and that they do not suffer any prejudice as a result of this use. However, the occurrence of such damage remains a possibility. This shall not give rise to any compensation unless it is ordered by a court decision.
The general terms and conditions of use are governed by Belgian law. Any dispute relating to the validity, interpretation, execution or non-execution of these general terms and conditions of use shall fall within the exclusive jurisdiction of the courts of Brussels.
This site uses necessary and optional, first-party and third-party, session and persistent cookies.
The subtitle 4.3 Frequently Asked Questions explains these notions and indicates how visitors can delete cookies (right to erasure).
Cookie categories, their generic purposes, and specific information about each individual cookie (Name, Supplier, Purpose, Expiry, and Type) can be accessed via the banner which can be displayed by clicking on the « Show détails » link.
The owner of this site (see point 1.1) is responsible for the processing of personal data through the use of first-party cookies, i.e. cookies for which the “Provider” column of the “Cookie Notice” contains a domain name corresponding to this site.
Furthermore, each time it decides to authorise a third-party cookie on this site, it is responsible for ensuring that the provider of the latter has declared its compliance with the legislation in force concerning the use of this cookie. Beyond that, each third-party cookie provider is responsible for the processing of personal data carried out using the cookie it provides.
Visitors can read the notices relating to third-party cookies permitted on this site by following these links or by searching for these notices on the Internet:
|Google (including YouTube)|
4.3.1. What are cookies?
Cookies are small files containing information that may in particular relate to a website’s visitor, his or her visit and the context of his or her visit, which the server hosting the visited site deposits on the device used by the visitor at the time of the visit so that they can be used from that moment and for as long as they are kept.
Cookies may constitute personal data, the processing of which is subject to the applicable legislation.
4.3.2. What are cookies used for?
Cookies are used to make it possible to visit and use a website and, beyond that, to achieve the purposes defined by the owner of the visited site or the owners of third-party sites operating services on the visited site or with which the visited site has established a partnership.
The purpose of cookies and the fact that they come from the site visited or from a third-party site allow them to be categorised:
- Necessary versus optional cookies
- First-party cookies versus third-party cookies
4.3.3. Is it mandatory to accept cookies?
In absolute terms, it is never mandatory to accept cookies. Visitors to a site can configure their browsers to refuse all cookies.
In practice, refusing all cookies often prevents users from visiting a website or using all its features. This is also true for this site.
When a website requires the acceptance of cookies, the best practice (i.e. the only one that complies with the legislation in force), consists of clearly and comprehensively informing visitors and activating by default only those cookies that are strictly necessary for visiting the site. Through the use of its basic features, the website shall also allow visitors, if they wish and without any obligation, to activate other cookies or categories of cookies.
4.3.4. How long are cookies stored?
The storage period for cookies is stipulated in their definition. It may correspond to the period of the visit to the site or continue beyond this according to the limit defined by the cookie’s designer.
It also allows cookies to be categorised:
- Session cookies versus persistent cookies
4.3.5. How do I delete cookies?
Cookies can be deleted in two ways: either by waiting for them to expire (re-visiting a site may re-activate the cookies), or by deleting the cookies via the dedicated function on the browser used.
The links below point to the help pages of the most commonly used browsers:
5. 4. Personal data
Here are the personal data we collect on our site:
- E-guichet appointment: We collect your name, first name, address (street, number, postcode, city), birthdate, phone number and e-mail.
- Application form : We collect your name, first name, gender, phone number, address (postcode, city) and e-mail. You can find here more information.
Any individual whose personal data processing is subject to the GDPR and performed by the owner of this site may contact its Data Protection Officer (DPO) for all matters relating to the processing of their personal data and the exercise of their rights under the GDPR.
The DPO can also be contacted to report any personal data breach or to lodge a complaint about the processing of personal data by the City of Brussels.
|Address||Data Protection Officer|
Boulevard Anspach 6
Unless otherwise stipulated in a specific notice for a particular personal data processing operation, any person wishing to exercise one or more of the rights summarised below shall address a written request to the Data Protection Officer, who shall acknowledge receipt and contact the relevant department(s) of the data controller in order to receive a reply within the specified time limit.
The full definition of these rights can be found in the official text of the GDPR. Some of the rights only apply according to the legal basis of the processing operation and/or may be subject to restrictions determined by the GDPR or by the Law of 30 July 2018. This will be taken into account when processing applications. Whenever necessary, proof of identity will be requested.
5.3.1. Right to withdraw consent (Article 7(3) of the GDPR)
Where processing of personal data is based on the data subject’s consent, the data subject shall have the right to withdraw his or her consent at any time. Withdrawal of consent shall not affect the lawfulness of processing carried out prior to its withdrawal.
5.3.2. Right of access (Article 15 of the GDPR)
The data subject shall have the right to obtain from the controller confirmation as to whether or not personal data concerning him or her is or is not being processed. And, when such data is processed, to obtain access to this data as well as information regarding the data, processing and other rights that may be exercised.
5.3.3. Right to rectification (Article 16 of the GDPR)
The data subject shall have the right to obtain from the controller without undue delay the rectification of inaccurate personal data concerning him or her. Taking into account the purposes of the processing, the data subject shall have the right to have incomplete personal data completed.
5.3.4. Right to erasure ("right to be forgotten" - Article 17 of the GDPR)
In certain cases, the data subject shall have the right to obtain from the controller the erasure of personal data concerning him or her.
5.3.5. Right to restriction of processing (Article 18 of the GDPR)
In certain cases, the data subject shall have the right to obtain from the controller the restriction of processing of personal data relating to him or her. Where processing has been restricted, personal data shall, with the exception of storage, only be processed with the data subject’s consent or for certain precisely defined purposes.
5.3.6. Right to object (Article 21 of the GDPR)
In certain cases, the data subject shall have the right to object at any time, and on grounds relating to his or her particular situation, to the processing of personal data relating to him or her, including profiling.
5.3.7. Right to data portability (20 of the GDPR)
In certain cases, the data subject shall have the right to receive the personal data concerning him or her which he or she has provided to the controller in a structured, commonly used and machine-readable format and have the right to transmit this data to another controller.
5.3.8. Automated individual decision-making, including profiling (Article 22 of the GDPR)
In certain cases, the data subject shall have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning or significantly affecting him or her.
Without prejudice to any other administrative or judicial remedy, the data subject shall have the right to lodge a complaint with a supervisory authority if he or she considers that the processing of personal data relating to him or her infringes the GDPR.
Any person wishing to exercise this right should contact the Belgian supervisory authority, the contact details of which are indicated below, or another supervisory authority, depending on his or her habitual residence, place of work, or the place where the infringement is alleged to have been committed.
|Name||Autorité de protection des données|
|Address||Rue de la Presse 35 1000 Brussels Belgium|
This version of the document is dated 23/03/2020(with the exception of the “Cookie Notice”, which may have been updated on a different date).
The owner of this site reserves the right to update this document at any time without prior notice and for any reason whatsoever. The most recent version is always available at the following address: