Make an appointment

1. Log in to MyBXL

You can make an appointment online for a wide range of procedures in the City of Brussels. 

Good to know:
To find all the information relating to your appointment in your personal space in External siteMyBXL, log in and choose the 'recommended' option.

2. Find your procedure 

To find the procedure you're looking for, use the keyword search bar, look at the most common procedures or browse themes.

Once you've found the procedure you need, read all the practical information carefully.

Make sure this is the procedure you wish to carry out and click on the 'Make an appointment' button.

3. Fill in the form 

All boxes marked with a red asterisk are required. 

You can choose the day, time and place that suits you best, depending on availability.

Appointments can be made for several people. For example, for a family of four, enter 4 in the 'Number of people' box. 

4. Confirm your appointment

Once you have filled in the form, click on 'Book'. 

You will receive confirmation by email and a reminder by text message the day before the appointment. 

Need help?

Call the Contact Centre on 02 279 22 11.

Check the web page for the procedure you wish to carry out (specifically the 'How to apply?' section). 

It may be one of several reasons:

• Online appointments may not be available for your procedure. 

  In that case, you will find the contact details (telephone number or e-mail address) you need to make your appointment on the web page detailing your procedure.

• You do not need to make an appointment for this procedure.

  This information also appears on the web page detailing your procedure. 
  In this case, just turn up at any time during opening hours. 

  Good to know:
  To avoid queuing, check the peak times on the website

If you are unable to keep your appointment, you must change or cancel it beforehand. 

Depending on the procedure, you can change or cancel your appointment by:

• Clicking on the link in the confirmation e-mail you received
• Going to 'My appointments' in your MyBXL personal space (if you booked your appointment by authenticating with your ID card or itsme)

If you arrive late, we cannot guarantee your appointment will be kept.

Make a new appointment.

For your peace of mind, remember to book well in advance. 

New slots or cancellations may open up, so check the website regularly for new availability.

In urgent cases, certain procedures can be carried out without an appointment for an additional fee: identity cards for Belgians and kids-ID, EU, EU+ and F+ residence permits, as well as passports and travel documents. 

If your case is problematic, contact the service directly.

When you arrive at Brucity or one of the liaison offices, go to the terminal at the entrance: 

• Arrive no more than 15 minutes early
• Click on 'I have an appointment'
• Scan the QR code or enter the appointment code received in the confirmation e-mail
• Take the ticket, which will tell you your number and which zone go to if you are in Brucity
• Please have your proof of ID ready, as well as any required documents mentioned in the confirmation e-mail
• Pay attention to the ticket number call screens. When your number is displayed, go to the counter indicated.

• Your proof of ID
• The list of documents required, which you'll find in the confirmation e-mail
• The full amount if a fee is charged. You can pay by Bancontact (preferably) or in cash (except in Haren).