attention!

Disrupted telephone services

The telephone call centre of the City is currently experiencing technical failures. It is therefore sometimes difficult to contact the various services by phone. You can still request your documents online and on the citizen portal External site MyBXL, or make an appointment.

Emergency services

These telephone numbers are to be used in case of emergency.

The calls to emergency services 100 - 101 - 103 - 107 - 110 - 112 are free. This is also the case when calling the numbers beginning with 0800.

Logo	Number	Service
	105	Red Cross Help and intervention in case of disasters and disasters. Website: External site www.croix-rouge.be
	070 245 245	Poison unit Urgent medical aid 24 hours a day Website: External site www.centreantipoisons.be
	0800 32 123 (in French) 1813 (in Dutch)	Suicide prevention centre Assistance service by telephone 24hours a day, in all anonymity. The listening is assured by a team of voluntary people trained by the permanent team of the centre. People can call them if they want to be listened to. The free number is intended for people in a suicidal crisis or for people who have acquaintances with this problem. Website: External site www.preventionsuicide.be or External site Zelfmoord1813
	112	European emergency call The European emergency telephone number is 112, which you can use in the member states of the European Union in case you need urgent help from a fire brigade, a medical team or the police. Website: External site www.112.be Application: External site app 112 BE
	100	Fire brigades and ambulance Service of fire brigades. Emergency medical aid 24 hours a day. Website: External site Brussels Fire Brigade
	101	Federal police To call in case of extreme urgency. Website: External site www.polfed.be
	1722	Only for non-urgent interventions of the fire brigade during storm or flood Number 1722 or online form at External site 1722
	116 000	Child Focus European centre for children that have disappeared or that are sexually exploited. Assistance service by telephone 24hours a day. The centre offers an active support in the search of children that have disappeared or that have been removed. It also fights against the disappearance and sexual exploitation of children and gives aid to victims. Website: External site www.childfocus.be
	0800 19 400	Sibelga - gas odors Emergency number for reporting gas odors in a home, building or street. Website: External site Sibelga
	02 274 40 66	Sibelga - blackout - power failure - street lighting Emergency number for reporting a blackout (power failure), current fluctuations in a home or neighborhood, and problems with street lighting Website: External site Sibelga
	02 739 52 11	Vivaqua Emergency number in case of technical emergency on the water distribution network and the sewerage network. Website: External site Vivaqua
	02 775 78 70	Bruxelles Environnement External site Offenses related to the environment and animal welfare (noise, pollution, waste,...) External site Contact Bruxelles Environnement

Other services are External site telephone counseling services.

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