Disrupted telephone services

The telephone call centre of the City is currently experiencing technical failures. It is therefore sometimes difficult to contact the various services by phone. You can still request your documents online and on the citizen portal External site MyBXL, or make an appointment.


Stay of Russians in Belgium

Since the beginning of the crisis in Ukraine, questions have arisen regarding the situation of Russian citizens who are legally residing in Belgium, or who wish to come there.

The Immigration Office (FPS Internal Affairs) will show discernment and will be attentive to Russian citizens temporarily prevented from returning to Russia, or who had a project in Belgium (studies, work, family reunion).

International protection and stay?

Russian nationals can find more information on international protection, the short stay and long stay at:

Created on 07/03/2022 (modified on 07/03/2022)
Stay of Russians in Belgium