Disrupted telephone services

The telephone call centre of the City is currently experiencing technical failures. It is therefore sometimes difficult to contact the various services by phone. You can still request your documents online and on the citizen portal External site MyBXL, or make an appointment.


Extracts - Traffic Service


Brucity Administrative Centre

Rue des Halles 4


02 279 62 20

Open for public: 
- Monday, Tuesday, Wednesday: from 8:30 am to 4 pm
- Thursday: from 8:30 am to 6 pm
- Friday: from 8:30 am to 1 pm

Telephone reception: 
- Monday, Tuesday, Wednesday and Friday: from 8:30 am to 4:30 pm
- Thursday: from 8:30 am to 6 pm

Closing periods: 
holidays, 19 May, 24 July, 29 December 2023

Extra information: 

Brucity: peak hours at the counters without appointment

Peak hours at the Brucity counters (with accessible table)