MyBXL maintenance and telephone accessibility

Due to maintenance works, the External site MyBXL citizen portal will be unavailable from Friday 2 December at 1 pm until Saturday 3 December at 7:30 am. Interruptions are still possible on Saturday 3 December. Due to the move of the services of the City of Brussels to the new Brucity Administrative Centre (on 12 December 2022), the waiting time for a telephone answer may be temporarily longer as well.


Urban Development - Public Enquiries


02 279 29 29

Open for public: 
For files subject to public enquiry, the consultation of the administrative file, the communication of technical explanations or the lodging of an oral complaint can now only take place by appointment (02 279 29 29) by telephone or electronically.

Telephone reception: 
from Monday till Friday from 8:30 am till 5 pm

Closing periods: 
holidays, 27 May, 22 July, 30 December 2022