MyBXL maintenance and telephone accessibility

Due to maintenance works, the External site MyBXL citizen portal will be unavailable from Friday 2 December at 1 pm until Saturday 3 December at 7:30 am. Interruptions are still possible on Saturday 3 December. Due to the move of the services of the City of Brussels to the new Brucity Administrative Centre (on 12 December 2022), the waiting time for a telephone answer may be temporarily longer as well.


Urban Development - Environmental Permits (Certificates)


02 279 29 29

Open for public: 
after making a prior appointment by phone at 02 279 29 29

Telephone reception: 
from Monday to Friday from 8:30 am till 5 pm

Closing periods: 
holidays, 27 May, 22 July, 2 November, 30 December 2022