Brucity is the Administrative Centre of the City of Brussels (Rue des Halles 4 - 1000 Brussels).
Counters
Opening hours of the counters:
| Day | Opening hours |
|---|---|
| Monday | 8h30-12h30, 13h30-16h |
| Tuesday | 8h30-12h30 |
| Wednesday | 8h30-12h30, 13h30-16h |
| Thursday | 8h30-12h30, 13h30-18h |
| Friday | 8h30-12h30 |
Please note: the last tickets for the counters without appointment are issued 10 minutes before closing time.
Closing periods: holidays, 15 May, 20 July, 2 November 2026.
Telephone: 02 279 22 11
Opening hours for the telephone permanence, on 02 279 22 11: from Monday to Friday from 8:30 am to 4 pm.
Making an appointment
You can make an appointment:
- via the website
- by telephone on 02 279 22 11
- at the digital public space on the ground floor of Brucity
- at the decentralised offices (liaison offices)
- on the External siteMyBXL citizen portal
Some services operate by appointment only, others without appointment. Always check if you need to make an appointment before coming.
Brucity: peak hours at the counters without appointment
Accessibility - Brucity (10.86 MB) (in French and Dutch)
- Accepted payment methods: Bancontact (preferred) and cash. No credit card or Payconiq.
- Free access to MyBXL terminals
- Photo booth
- Hearing loop
- Handicontact: assistance for people with disabilities
External siteMyBXL is a digital platform where you can create your personal profile to submit and, in the near future, follow up your applications to the City of Brussels. You can also make an appointment there.
Don't have an account yet? Visit External siteMyBXL now to create your profile and access a wide range of products and services yourself, 24/7.
