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On Monday 26 January 2026, maintenance works will be carried out on the External siteMyBXL citizen portal. Therefore, the portal and its tool for making appointments on this website will not be available from 4:30 pm to midnight.

Reporting neglected or mistreated animals

Do you notice pets (cats, dogs, ponies, horses, donkeys, rabbits, hamsters,...) with signs of neglect or abuse? Then report it to the government.

First consult the page Housing conditions for animals.

For neglect in the Brussels Capital Region

If you know who the owner of the animals is and know the exact situation, file a complaint with the Animal Welfare Service of Brussels Environment:

External siteAnimal welfare complaint form

If you do not have the necessary information, or in case of an emergency, address the External sitelocal police or the emergency number 101 immediately.

For cases in the Walloon Region

External siteBien-ĂȘtre animal - contact

For cases in the Flemish Region

External siteVerwaarloosde of mishandelde dieren

Other situations