Disrupted telephone services

The telephone call centre of the City is currently experiencing technical failures. It is therefore sometimes difficult to contact the various services by phone. You can still request your documents online and on the citizen portal External site MyBXL, or make an appointment.


Management of the administration

The administration is managed and coordinated by the Municipal Secretary. Each municipality has a municipal secretary, appointed by the City Council.

The municipal secretary is in charge of the preparation of the affairs which are subjected to the city council or to the College of Mayor and Aldermen. He attends their meetings. He also handles the drafting of minutes and the transcription of the considerations and decisions.

The municipal secretary has to conform to the instructions which are given to him either by the city council, or by the College, or by the Mayor, according to their respective attributions.

Under the authority of the College, the Secretary steers and coordinates the municipal services and, except the statutory exceptions or the decree, he is a staff manager.