Disrupted telephone services

The telephone call centre of the City is currently experiencing technical failures. It is therefore sometimes difficult to contact the various services by phone. You can still request your documents online and on the citizen portal External site MyBXL, or make an appointment.


Winter plan for homeless

Samusocial has an emergency plan for the homeless because of the winter weather. Homeless people can call the free number 0800 99 340.

Samusocial offers homeless shelter during the winter. Every evening, about 1,000 people can find shelter when it is very cold. This care includes rooms, sanitary furniture, psychosocial and medical aid and a restaurant room (hot meals and breakfast).

Every evening, mobile teams also provide assistance to city dwellers on the streets of the Brussels Capital Region.

Created on 14/11/2019 (modified on 15/11/2019)


Winter plan for homeless