attention!

MyBXL maintenance and telephone accessibility

Due to maintenance works, the External site MyBXL citizen portal will be unavailable from Friday 2 December at 1 pm until Saturday 3 December at 7:30 am. Interruptions are still possible on Saturday 3 December. Due to the move of the services of the City of Brussels to the new Brucity Administrative Centre (on 12 December 2022), the waiting time for a telephone answer may be temporarily longer as well.

 

Access to a pedestrian zone

Access to a pedestrian zone (or pedestrian street) with a vehicle is possible via an access permit which has to be asked in advance.

Only demands via:

  • mail: zonepietonne.dem@brucity.be
  • in case of absolute necessity: at the counter on Thursday from 8:30 am till noon and by appointment via 02 279 32 70

A pedestrian zone is a set of streets reserved for pedestrians. In some cases it is possible to obtain a temporary or a permanent access (yard, move, exceptional deliveries, access to a private garage,...).

  • permanent access: with an electronic badge which allows you to activate the pole and/or a pass (administrative document to be placed on the windscreen)
  • temporary access: with a code and/or a pass (numeric code which enables to activate the disappearing poles)

  • vehicles which have to load or unload: admitted between 4 am and 11 am (if indicated by the road marking)
  • bicycles: if indicated by the road marking and if they are moving at walking pace
  • taxis: if indicated by the road marking and with codes delivered by the Citizen Affairs Department - Traffic Unit or - for taxis of the Brussels Capital Region - a code delivered by the External site Regional taxi management
  • priority vehicles with blue flashing light and siren: with a code delivered by the Traffic Service of the police
  • vehicles of surveillance, control, maintenance of the zone and the vehicles for the collection of garbage: with an electronic badge delivered by the Public and Green Spaces Department
  • vehicles of public transport: with an electronic badge delivered by the Public and Green Spaces Department

Permanent access

  • owners of a private garage situated inside these zones: with a pass and/or an electronic badge delivered by the Citizen Affairs Department - Traffic Unit (at the rate of 2 passes by place)
  • vehicles belonging to companies in these zones, when these vehicles are needed for deliveries and if this delivery is a main activity of these companies: with a badge and/or pass delivered by the Citizen Affairs Department - Traffic Unit
  • trailers (carriages): with a pass and/or an electronic badge delivered by the Citizen Affairs Department - Traffic Unit
  • pedicabs: with a pass and/or an electronic badge delivered by the Citizen Affairs Department - Traffic Unit
  • medical care vehicles: with a pass and/or an electronic badge delivered by the Citizen Affairs Department - Traffic Unit
  • people with reduced mobility and seniors older than 65 years living within the zone: with a pass and/or badge delivered by the Citizen Affairs Department - Traffic Unit
  • fruit and vegetable growers and itinerant traders exercising a periodic or continuous activity within the zone: with a pass and/or an electronic badge delivered by the Citizen Affairs Department - Traffic Unit

Temporary access

  • customers who use a parking lot or garage belonging to a company: with a pass and/or code (for 24 hours) delivered by the Citizen Affairs Department - Traffic Unit
  • people who marry at the City Hall: with a pass delivered by the Citizen Affairs Department - Marriages Unit (this pass is only valid for access to the Grand-Place)
  • drivers of hearses: with a pass and/or code delivered by the Citizen Affairs Department - Deaths Unit
  • drivers of a vehicle in the context of an event that is permitted by the Board of Mayor and Aldermen: with a pass and/or code delivered by the Citizen Affairs Department - Traffic Unit
  • drivers of moving vans: with a pass and/or code delivered by the Citizen Affairs Department - Traffic Unit
  • vehicles for performing works within these zones: with a pass and/or code delivered by the Citizen Affairs Department - Traffic Unit
  • state visits, order services, urgent and exceptional cases: with a code delivered by the Traffic Service of the police
  • other unforeseen circumstances that require access to the pedestrian zone must be approved by the Board of Mayor and Aldermen of the City

  • validity: the validity of the access permit is 2 years for the permanent accesses and variable for the temporary accesses.
  • price: the passes are free. In case of loss or theft, new passes have to be paid (10 euro). The granting of the electronic badge costs 50 euro, a pledge which will be given back after the duration of the validity of 2 years (not in case of theft or loss).

Temporary access

Demand of an access for a move, yard or event (at least 72h in advance):

By mail:

At the counter:

Other accesses

By mail:

At the counter:

Exceptional and urgent cases

Other contacts