Disrupted telephone services

The telephone call centre of the City is currently experiencing technical failures. It is therefore sometimes difficult to contact the various services by phone. You can still request your documents online and on the citizen portal External site MyBXL, or make an appointment.


ID card Service


ID card

Brucity Administrative Centre

Rue des Halles 4


02 279 23 00

Open for public: 
- Monday, Tuesday, Wednesday: from 8:30 am to 4 pm
- Thursday: from 8:30 am to 6 pm
- Friday: from 8:30 am to 1 pm

Telephone reception: 
- Monday, Tuesday, Wednesday and Friday: from 8:30 am to 4:30 pm
- Thursday: from 8:30 am to 6 pm

Closing periods: 
holidays, 19 May, 24 July, 29 December 2023

Extra information: 

The ID card Service is only accessible by appointment for ID card and driving licence applications.

Brucity: peak hours at the counters without appointment

Peak hours at the Brucity counters (with accessible table)