MyBXL maintenance and telephone accessibility

Due to maintenance works, the citizen portal External site MyBXL may be interrupted on Saturday 26 and Sunday 27 November. Due to the move of the services of the City of Brussels to the new Brucity Administrative Centre (on 12 December 2022), the waiting time for a telephone answer may be temporarily longer.


ID card

The eID is the electronic identity card issued to all Belgians over the age of 12.

Equipped with an electronic chip, this ID card allows you to:

  • prove your identity
  • access online services (MyBXL, Tax-on-web, numerous e-government applications)
  • sign documents electronically
  • travel within the European Union


Having your main residence on the territory of the City of Brussels

How to apply?

You must go in person to apply for and collect your identity card (for fingerprinting and verification).

  • Application for an identity card: only by appointment (except for applications under the very urgent procedure), at the counter of the Administrative Centre of the City of Brussels or at the liaison offices in Laeken, Louise, Neder-Over-Heembeek and Haren.
  • Collecting an identity card: without an appointment at the counter where the application was submitted.

We will call you to renew your identity card.

Required documents


  • Normal procedure: 25 euros
  • Very urgent procedure: 150 euros
  • Renewal following a 2nd loss/theft: 50 euros
  • Renewal following a 3rd loss/theft: 150 euros

Waiting period

  • Normal procedure: 2 to 3 weeks
  • Very urgent procedure: the next day, if the request is made before 3 pm. Outside the opening hours of the administration, you can, on request, collect your card at the FPS Home Affairs, located at Park Atrium, Rue Montagne du Parc 1-4 - 1000 Brussels.

Kids-ID - ID card for children

Last update on 31/10/2022

Link to the Your Europe portal

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