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attention!
Disruption and closure of services from 12 to 15 May

Due to maintenance works, the External siteMyBXL citizen portal will be unavailable on Tuesday 12 May 2026 from 8 pm to 9:30 pm.

The services at the counters of the Brucity Administrative Centre and the liaison offices will be closed on Thursday 14 May (public holiday) and Friday 15 May 2026 (bridge day). The Deaths Service will remain available by telephone on Friday 15 May on 02 279 34 20.

Liaison office Neder-Over-Heembeek

Kruisberg 30
1120 Brussels (Neder-Over-Heembeek)
02 279 22 11
Opening hours:
DayOpening hours of the counters
Monday8h30-12h, 13h30-16h 
Tuesday8h30-12h, 13h30-16h
Wednesday8h30-12h, 13h30-16h
Thursday8h30-12h, 13h30-18h
Friday8h30-12h30

Please note: the last tickets for the counters without appointment are issued 10 minutes before closing time.

Telephone reception:
General info and making appointments from Monday to Friday, from 8h30 to 16h.
Closing periods:
Holidays, 15 May, 20 July, 2 November 2026.
Extra information:

Available requests    

  • Identity and travel documents
  • Driving licences
  • Parking card
  • Change of address
  • Certificates, acts and criminal records
  • Legalisation and certified copies

Please note: some requests are only available by appointment.

Equipment and payment

  • Accepted payment methods: Bancontact (preferred) and cash
  • Free access to MyBXL terminals
  • Photo booth

Inclusive services