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attention!
City services closed on 20 and 21 July

On Monday 20 and Tuesday 21 July 2026 (public holiday), the Brucity Administrative Centre and the liaison offices will be closed. The Deaths Service will remain available by telephone on Monday 20 July. Need a document or want to make an appointment? Discover the online services at External siteMyBXL.

Liaison office Neder-Over-Heembeek

From 23 July to 27 August 2026, the liaison office (counters and telephone) will be closed every Thursday at 4 pm (instead of 6 pm).

Kruisberg 30
1120 Brussels (Neder-Over-Heembeek)
02 279 22 11
Opening hours:
DayOpening hours of the counters
Monday8h30-12h, 13h30-16h 
Tuesday8h30-12h, 13h30-16h
Wednesday8h30-12h, 13h30-16h
Thursday8h30-12h, 13h30-18h (till 16h from 23 July to 27 August 2026)
Friday8h30-12h30

Please note: the last tickets for the counters without appointment are issued 10 minutes before closing time.

Telephone reception:
General info and making appointments from Monday to Friday, from 8h30 to 16h.
Closing periods:
Holidays, 15 May, 20 July, 2 November 2026.
Extra information:

Available requests    

  • Identity and travel documents
  • Driving licences
  • Parking card
  • Change of address
  • Certificates, acts and criminal records
  • Legalisation and certified copies

Please note: some requests are only available by appointment.

Equipment and payment

  • Accepted payment methods: Bancontact (preferred) and cash
  • Free access to MyBXL terminals
  • Photo booth

Inclusive services