attention!

MyBXL maintenance and telephone accessibility

Due to maintenance works, the External site MyBXL citizen portal will be unavailable from Friday 2 December at 1 pm until Saturday 3 December at 7:30 am. Interruptions are still possible on Saturday 3 December. Due to the move of the services of the City of Brussels to the new Brucity Administrative Centre (on 12 December 2022), the waiting time for a telephone answer may be temporarily longer as well.

 

Liaison office Neder-Over-Heembeek

PRACTICAL INFO

By appointment for all requests, without appointment for collecting ID cards, passports and driving licences.

Kruisberg 30

1120
 
Brussels (Neder-Over-Heembeek)

02 279 28 70


Open for public: 
Monday, Tuesday and Wednesday from 8:30 am to noon and from 1:30 pm to 3:30 pm, Thursday from 8:30 am till noon and from 1:30 pm to 6:30 pm, Friday from 8:30 am to noon. In the event of overcrowding, the management reserves the right to stop the distribution of tickets before closing time. Applications for and collecting ID cards and passports are only made by appointment.

Telephone reception: 
Monday, Tuesday and Wednesday from 8:30 am to noon and from 1:30 pm to 3:30 pm, Thursday from 8:30 am till noon and from 1:30 pm to 6:30 pm, Friday from 8:30 am to noon.

Closing periods: 
holidays, 20 May, 27 May, 22 July, 2 November, 15 November, 30 December 2022

Extra information: 

The possibilities in the office of Neder-Over-Heembeek:




  • demand for a domestic composition

  • demand for a certificate of registration in the population register

  • make a certified copy

  • demand for a legalization of signature

  • declare a change of address

  • demand and retrieve electronic ID card (children and adults, only by appointment)

  • demand and retrieve a driving licence (demand only by appointment)

  • demand and retrieve a passport (only by appointment)

  • hand over acts from the register office records from abroad

  • demand of a resident card

  • demand of an extract from the Police Records

  • copies and extracts from certificates of the Register

  • certificate of life

  • parental consent

  • act as a guarantor

  • organ donation

  • obtain information

  • demand (by appointment) and retrieve E card



Passports can be requested and collected at the liaison office. The people who need a passport, are invited to make an appointment.