Disrupted telephone services

The telephone call centre of the City is currently experiencing technical failures. It is therefore sometimes difficult to contact the various services by phone. You can still request your documents online and on the citizen portal External site MyBXL, or make an appointment.


ID card Service


Driving licence

Brucity Administrative Centre

Rue des Halles 4


02 279 23 00

Open for public: 
- Monday, Tuesday, Wednesday: from 8:30 am to 4 pm
- Thursday: from 8:30 am to 6 pm
- Friday: from 8:30 am to 1 pm

Telephone reception: 
- Monday, Tuesday, Wednesday and Friday: from 8:30 am to 4:30 pm
- Thursday: from 8:30 am to 6 pm

Closing periods: 
holidays, 19 May, 24 July, 29 December 2023

Extra information: 

The Driving Licence Service is only accessible by appointment (except for the collection of driving licences).

Brucity: peak hours at the counters without appointment

Peak hours at the Brucity counters (with accessible table)