MyBXL maintenance and telephone accessibility

Due to maintenance works, the External site MyBXL citizen portal will be unavailable from Friday 2 December at 1 pm until Saturday 3 December at 7:30 am. Interruptions are still possible on Saturday 3 December. Due to the move of the services of the City of Brussels to the new Brucity Administrative Centre (on 12 December 2022), the waiting time for a telephone answer may be temporarily longer as well.


Files subjected to public enquiry

During the entire duration of the enquiry, the files subjected to public enquiry can be consulted at the Administrative Centre (Urban Development Department).

These files are only available in Dutch and French.

Please note: the administration of the City of Brussels is currently moving to a new site Brucity.

This major logistical operation is having a profound impact on the functioning of the services.

As a result, the premises of the Urban Development Department will no longer be accessible to the public as from 12 September 2022.


  • Whenever possible, try to contact the services only by telephone or e-mail.

  • For files subject to public enquiry, the consultation of the administrative file, the communication of technical explanations or the lodging of an oral complaint can now only take place by appointment (02 279 29 29) by telephone or electronically.