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attention!
City services closed on 14 and 15 May

The services at the counters of the Brucity Administrative Centre and the liaison offices will be closed on Thursday 14 May (public holiday) and Friday 15 May 2026 (bridge day). The Deaths Service will remain available by telephone on Friday 15 May on 02 279 34 20.

How to log in with your electronic identity card (eID)?

How to log in with your electronic identity card (eID)?

You can use your electronic identity card (eID) and your PIN code to log in to government services (taxes, pensions, MyHealth, MyBXL,...).

What do you need?

  • A computer (Windows, Mac or Linux)
  • An eID card reader (you can buy one from the Population Service for 7 euros)
  • Your electronic identity card
  • Your PIN code

How do you log in with your eID?

  1. Install the eID software
    External siteDownload the official software
    (Is the software already installed? Continue to the next step.)
     
  2. Go to the government service you want
    Visit the website where you want to log in (taxes, pensions, MyHealth, MyBXL,...).
     
  3. Click on 'Log in' on the website
    You will be automatically redirected to CSAM, the official online identification platform in Belgium.
     
  4. Select 'Log in with an eID card reader'
    You will be taken to the page for authentication via the card reader.
     
  5. Connect your card reader
    Connect the card reader to your computer.
     
  6. Insert your identity card into the card reader
    The reader will automatically detect your card.
     
  7. Click on 'Log in'
     
  8. Enter your PIN code
    Confirm your PIN code to identify yourself.
     
  9. You will be redirected to the selected service

Need help? Watch the video

The following video shows how to log in with an eID card reader (the video is in English with subtitles in English):