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How to use itsme®?

How to use itsme®?

Itsme® is the fast and secure solution for identifying yourself when using public services (taxes, pensions, healthcare, MyBXL,...). Haven't installed itsme® yet? The City of Brussels can help you with that.

Come to the Brucity counters 29 and 30 every Wednesday afternoon (from 1:30 pm to 4 pm) without an appointment. This service is free of charge.

The Digi Referent Service of the Community Centres of the City of Brussels, with the support of EFRO-FEDER, will help you install and use itsme®.

What should you bring?

  • Your smartphone
  • Your identity card (eID) and its PIN code
  • Your bank card and its PIN code

How to activate your itsme® account?

External siteActivate your itsme® account

Next video shows itsme® (this video is in French with subtitles in French):

Created on 08/10/2025 (Modified on 09/10/2025)