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How to use itsme®?

How to use itsme®?

Do you want quick access to your public services: your taxes, your pension, your health records, or even MyBXL? With itsme®, logging in is simple, quick and completely secure.

To use itsme® and log in to an online service, follow our step-by-step guide.

Don't have an itsme® account yet?

You can easily create one. There are two ways to do this:

Need help installing itsme®? 

Free sessions are organised to help you set up and use itsme®, no appointment necessary.

Where and when?

Brucity - counters 29 and 30
Wednesday from 13h30 to 16h

Neder-Over-Heembeek liaison office
Wednesday and Thursday from 9h to 12h

Louise liaison office
Thursday from 13h30 to 16h30

These sessions are held by the Digi Referent service of the Community Centres of the City of Brussels, with support from the ERDF.

What do you need to bring?

  • Your smartphone
  • Your identity card (eID) and its PIN code
  • Your bank card and its PIN code

Next video shows itsme® (this video is in French with subtitles in French):

Created on 08/10/2025 (Modified on 23/04/2026)