City services closed on Thursday 26 and Friday 27 May

On Thursday 26 May (holiday) and Friday 27 May 2022 (bridge day), the City services will be closed. You can still request your documents online and on the citizen portal MyBXL, or make an appointment.


Temporary protection application and registration for Ukrainians

Ukrainian nationals residing in Ukraine and third-country nationals or stateless persons enjoying protection in Ukraine and their family members may apply for temporary protection in Belgium. After this temporary protection application they can register at the municipality.

Before any other procedure, you must go in person to the Registration Centre (Brussels Expo, Hall 8 - 1020 Brussels) to submit an application for temporary protection, along with your identity documents.

Please note: if you already have a residence permit in Belgium or a declaration of arrival issued by the municipal authorities, your presence on Belgian territory is covered. You are therefore requested not to go directly to the Registration Center to avoid long waiting times or to come back another day.

If you are in possession of the certificate of temporary protection and your residence is located on the territory of the City of Brussels, you can register at the City of Brussels.

As far as possible, you are invited to request your registration with the City of Brussels by e-mail at:

Please attach to this e-mail:

  • The certificate of temporary protection that you received at the Registration Centre at the Heysel
  • A copy of your passport
  • An ID photo

If you are unable to provide these documents by e-mail, you must contact a counter of the Foreigners' Office at the Administrative Centre of the City of Brussels.

Issue of annex 15

You will receive an answer to your e-mail within a few days and you will receive a provisional residence document (annex 15). You will also be asked to give permission for the registration of your personal data (telephone number and/or e-mail address) in the National Register of Natural Persons.

Annex 15 costs 10 euros, an amount that you have to pay when applying for your residence permit (see below). Annex 15 is valid for 45 days and gives you unlimited access to the labor market. Together with the issuance of annex 15, the administration will request a residence investigation from the local police to verify your actual presence at the address indicated.

Residence card request

If the verification of your address is positive, you will be invited (you will be given an appointment date) to come and apply for your residence card (card A) at the Administrative Centre of the City of Brussels. The residence card is biometric (fingerprint) and costs 25 euros. You can order it before your provisional document (annex 15) expires.

Collection of card A

Card A can be collected approximately 10 days after the application. You will be notified of the date from which you can collect it, as you will receive the activation codes for your card at your address. You can collect the card free of charge at the Population Service of the Administrative Centre of the City of Brussels (2nd floor) (without appointment).

Closure of the procedure

The issuance of the card completes your residence procedure. Card A is valid until 4 March 2023.

Ukrainian nationals can find more information on temporary protection, the short stay and long stay at:

This federal website centralizes all useful information about the situation in Ukraine and its impact on Belgium:

There is also a call centre that is available every day from 9 am to 5 pm via:

  • (+32) 02 488 88 88

Created on 04/03/2022 (modified on 08/04/2022)