MyBXL maintenance and telephone accessibility

Due to maintenance works, the External site MyBXL citizen portal will be unavailable from Friday 2 December at 1 pm until Saturday 3 December at 7:30 am. Interruptions are still possible on Saturday 3 December. Due to the move of the services of the City of Brussels to the new Brucity Administrative Centre (on 12 December 2022), the waiting time for a telephone answer may be temporarily longer as well.


Use of eID and card reader: instructions

Certain online applications at the City and Irisbox require an electronic ID card (eID), a card reader and sofware.


The reading of an electronic ID card can be done via a computer using an operating system of Windows, Mac or Linux. The procedure of installation is different according to the operating system.

Card reader

The reading of an electronic ID card requires a reader (card reader) as used for example for Tax-on-web. Certain computers have an incorporated reader.

A card reader is available at the Population Service of the City of Brussels for 7 euro.


To proceed to an online operation (for example via Irisbox), it is necessary to have loaded:

ID card

The applicant must be have an electronic ID card. The PIN code will also be asked during the operation.


When a payment must be made online, the applicant must have a Visa or MasterCard. The payment can also be made via Bancontact/MisterCash. It is then necessary to use a digipass (device supplied by the bank).