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attention!
Disrupted services on Thursday 12 February

Due to national trade union actions, the services at the various counters of the Brucity Administrative Centre and liaison offices will be disrupted on Thursday 12 February 2026. You can still request your documents online and make an appointment on the citizen portal External siteMyBXL.

Use of eID and card reader: instructions

Certain online applications at the City and Irisbox require an electronic ID card (eID), a card reader and sofware.

PC

The reading of an electronic ID card can be done via a computer using an operating system of Windows, Mac or Linux. The procedure of installation is different according to the operating system.

External siteHow to install the eID?

Card reader

The reading of an electronic ID card requires a reader (card reader) as used for example for Tax-on-web. Certain computers have an incorporated reader.

A card reader is available at the Population Service of the City of Brussels for 7 euro.

Software

To proceed to an online operation (for example via Irisbox), it is necessary to have loaded:

ID card

The applicant must be have an electronic ID card. The PIN code will also be asked during the operation.

New PIN and PUK codes

Payment

When a payment must be made online, the applicant must have a Visa or MasterCard. The payment can also be made via Bancontact/MisterCash. It is then necessary to use a digipass (device supplied by the bank).