Disrupted telephone services

The telephone call centre of the City is currently experiencing technical failures. It is therefore sometimes difficult to contact the various services by phone. You can still request your documents online and on the citizen portal External site MyBXL, or make an appointment.


Handicap, Inclusion and Accessibility Action Plan

The City of Brussels has made a 'Disability, Inclusion and Universal Accessibility' action plan. The plan should improve the representation, accessibility and inclusion of people with disabilities.

In 2018, the City of Brussels approved the first action plan 'Disability, Inclusion and Universal Accessibility'. A first evaluation of the plan was carried out two years later. The new plan is therefore an update of the original action plan. The plan includes the progress from 2018, recalls or modifies objectives and includes new goals: