Information and sensitisation - cleaning

Several services work on public cleaning on the territory of the City of Brussels. Throughout the year, the Cleaning Service of the City of Brussels works on informing and raising awareness about a clean city. Would you like flyers, pocket ashtrays or would you like to propose a project? Please contact the service via 0800 901 07 or by e-mail at proprete@brucity.be.

Several services work on public cleaning on the territory of the City of Brussels.

Public Cleaning Service of the City of Brussels

The Public Cleaning Service has several tasks:

  • daily: cleaning streets and sidewalks, emptying of public bins, removal of illegal dumping, sewer cleaning, removal of tags and graffiti, maintenance of public bins, urinals and toilets, dog toilets,...
  • periodically: clean the public space during markets, during or after public events and providing bins and containers for public events
  • seasonal: collecting leaves, selective weeding, scattering of salt in winter

There is also a team of mediators to serve the residents: they are responsible for the applications that arrive by email or phone, and they are present in the field for raising awareness, but also during specific actions or events (neighborhood parties, the Cleaning Day, committees,...)

Fifty sworn officers can also give penalties for violations related to cleaning (illegal dumping, putting garbage bags on the streets outside the allowed hours or days, disposal of small waste, dog dirt,...).

Regional Cleaning Agency (ABP)

The Regional Cleaning Agency is responsible for:

  • the collection of household waste on the territory of the City (just like the other municipalities of Brussels)
  • the installation and emptying of the glass containers
  • the cleaning of regional roads
  • the cleaning of some neighborhoods (Chaussée d'Anvers, Pentagon, southern part of the Northeast quarter, Louise and Roosevelt)

Green Spaces Unit of the City of Brussels

The Green Spaces Unit is responsible for the maintenance and cleaning of the municipal parks.

Bruxelles Environnement

The Bruxelles Environnement regional service is responsible for the maintenance and cleaning of the regional parks.

STIB and SNCB

These public transport companies assure the cleaning of their infrastructures.

  • STIB (metro stations)
  • SNCB (train stations)

The Cleaning Service mediators have daily contact with the population: in addition to managing the complaints received by mail or telephone, they are also available on site and sensitize residents during specific actions or public events (Brussels Beach, Winter Wonders, flea markets, street parties, the Cleaning Day, Cleaning Committees,...).

The mediators also conduct regular campaigns to remind people of the rules regarding garbage.

The Cleaning Calendar is designed to answer questions from residents about cleaning. The calendar will be distributed in December-January to all residents of the City. It recalls the rules governing the disposal of waste (such as the use of white, yellow, blue and green bags, glass containers,...) and focuses on combating nuisance, removing graffiti and tags, raising awareness,...

In addition, there is also detailed information such as the dates of the collection of bulky waste, the Cleaning Committees... Everyone can indicate the days of the collection in their street on the calendar.

A paper copy can be requested from the Cleaning Service: 0800 901 07 or proprete@brucity.be.

Communication campaign - 'The Heroes of Every Day'

In May 2017, the 'Heroes of Every Day' campaign started. The purpose of this campaign is to increase appreciation for the workers of the Cleaning Service, who are usually invisible to most people but perform an indispensable task. They are on site for 365 days a year and work continuously to make the City of Brussels comfortable for residents and visitors (commuters, tourists,...).

Since 2009, every spring, a Cleaning Day is organized in Brussels. This day mobilizes Cleaning Ambassadors (residents, associations, neighborhood committees,...) and aims to recall that a clean city is a matter for everyone.

During the day, lots of activities are organized in the ten Cleaning Embassies around the City (Brussels, Laeken, Haren and Neder-Over-Heembeek). Residents can meet with the street sweepers of their neighborhood, but also the cleaning mediators, the team leaders and the local authorities in charge of public cleaning.

Many events are organized (brass bands, games, street performers, handing out of small gifts,...).

Become a Cleaning Ambassador!

A Cleaning Ambassador is a citizen or an association whose mission is to highlight the importance of the involvement of everyone in a clean Brussels.

How? By giving information, putting a poster on their window, presenting an event or project and by cleaning their sidewalk on the Cleaning Day itself.

Each year, there are about 300 Cleaning Ambassadors. Why not you or your organization?

More info:

In areas with a district contract, such as the Bockstael district (2014-2017), the City takes additional street sweepers, but also Cleaning Coordinators who develop local initiatives around cleaning. At district level, they play the role mediators play on the whole territory of the City.

AGENDA