New citizen portal MyBXL

The MyBXL citizen portal is a platform that replaces the old e-desk and offers every resident of the City of Brussels his or her 'secure personal online space'.

MyBXL provides direct access to several procedures that are regularly carried out by the City:

And that's just the beginning. Over time, the portal will expand and personalize its catalog. In the long run it will provide access to a large number of the City's products in just a few clicks.

How to use MyBXL?

The video shows how to use the MyBXL portal (the video contains text in French):

Why a new tool?

This tool is part of the BXL20/21 smart city project, which includes a series of initiatives, the most visible of which is undoubtedly the future Administrative Centre. Each of these initiatives aims to:

  • the reception and handling of requests from citizens
  • the effectiveness of working methods
  • the well-being of the staff

Your personal space at your fingertips

Go to MyBXL and easily create your secure personal space (using your electronic ID card and an e-ID reader or the External site itsme application) and obtain your first documents online.

Created on 22/11/2021 (modified on 30/03/2022)
New citizen portal MyBXL