New citizen portal MyBXL
The MyBXL citizen portal is a platform that replaces the old e-desk and offers every resident of the City of Brussels his or her 'secure personal online space'.
MyBXL provides direct access to several procedures that are regularly carried out by the City:
- Population certificates (family composition, residence, life,...) that were already available online via the e-desk
- Criminal Record Extracts
- Extracts from Civil Registry certificates (birth, marriage, divorce,... certificates)
- Asking for greening of the public space (facades, roofs, flowers and plants in containers, at the foot of trees,...)
And that's just the beginning. Over time, the portal will expand and personalize its catalog. In the long run it will provide access to a large number of the City's products in just a few clicks.
Why a new tool?
This tool is part of the BXL20/21 smart city project, which includes a series of initiatives, the most visible of which is undoubtedly the future Administrative Centre. Each of these initiatives aims to:
- the reception and handling of requests from citizens
- the effectiveness of working methods
- the well-being of the staff